Privacy Policy

About This Site

Knoxville Junk Hauling (https://www.knoxvillejunkhauling.com) provides and arranges junk removal services throughout the Knoxville, TN area. Services may be fulfilled by independent service providers working on behalf of Knoxville Junk Hauling.

Information We Collect

When you submit a quote request, we collect:

• Your name, phone number, and email address
• Your service address or ZIP code
• A description of the items to be removed, where they are located, and whether there are stairs
• Photos you upload of the items
• Your preferred pickup date and any additional notes you provide
• Whether you chose to receive text messages from us, and when you gave that consent

We may also collect standard web analytics data (pages visited, browser type, referring URL) through third-party analytics services.

How We Use Your Information

Information you submit is used to:

• Review your request and prepare your quote
• Contact you about your quote and schedule your pickup
• Arrange and complete the job you approve
• Improve the functionality and content of this website

We do not sell your personal information to third-party marketers. If an independent service provider performs your job on our behalf, we share only the information needed to complete it, such as your contact details, address, job details, and photos. This sharing is solely to fulfill the service you requested; it is never for marketing or promotional purposes and never includes your text messaging opt-in data or consent.

Text Messaging (SMS)

If you check the optional text message box on our quote form, we will use your mobile number to send text messages about your quote and service request. Agreeing to receive text messages is not required to request a quote or to purchase services. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. See our Terms & Conditions for full text messaging terms.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Form Submissions

Quote request forms on this site are processed by a third-party email delivery service. Please review that provider's privacy policy for details on how form data is stored and processed on their end.

Cookies and Analytics

This site may use cookies or similar tracking technologies to understand how visitors use the site. Our general site analytics data is aggregated and anonymous. You can disable cookies in your browser settings, though some site features may not function as intended.

This site also uses Google Ads conversion tracking and related cookies and similar technologies to understand whether visitors who arrive through our ads go on to complete actions such as submitting a quote request. This information may be associated with your interactions with our advertising, so it is not strictly anonymous. You can manage Google ad personalization at adssettings.google.com.

Third-Party Links

This site may link to third-party websites. We are not responsible for the privacy practices or content of those sites.

Data Retention

We retain submitted quote request information for a reasonable period to follow up on your request and complete any job you approve. If you wish to have your data removed, contact us at the email below.

Children's Privacy

This site is not directed at children under 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. Continued use of the site after changes are posted constitutes acceptance of the updated policy.

Contact

For questions about this privacy policy or your data, you can reach us via the contact page.